Delivery is FREE for UK mainland orders over £100 (ex VAT)

The Downland Bedding Co

    Delivery & Returns Information

    Delivery Information

    All items (excluding Mattresses)

    Delivery is FREE for UK mainland orders over £100 (ex. VAT)

    Delivery for UK orders under £100 is £4.99.

    Delivery for clearance items is £4.99.

    Exceptions apply for Highlands and Islands.


    Delivery is FREE for UK mainland orders over £2000 (ex. VAT)

    Delivery charge upon application for orders below £2000 (ex. VAT)

    Exceptions apply for Highlands and Islands.

    Delivery on all items ex Mattresses is 3 – 5 working days.

    Mattress deliveries will be up to 2 weeks but we will contact you to arrange a delivery day that is convenient for you.

    Returns Information

    All items excluding mattresses:

    • If a product gets damaged or was faulty upon a delivery - we offer 100% refund.
    • Timing: we have a 30-days Return & Exchange Policy, since the day item was received.
    • To be eligible for a return, goods must be unopened, unused, undamaged and accompanied by proof of purchase.
    • Customers are strongly recommended to get proof of postage when returning goods to avoid "lost packages" situations.
    • Please note that customers are responsible for shipping costs of returned items.
    • When the returned item is received and inspected, customer receives a confirmation email, notifying about the status of the refund.
    • If the refund is required and approved, then it will be processed and a credit will automatically be applied to customer's credit card or original payment method shortly after.  Refunds are processed in 7-14 working days from the return being received back

    We pride ourselves in supplying amazing quality products at fantastic prices. However, very occasionally customers may order an incorrect size or just wish to return a product for a refund. All you need to do is ensure the goods are returned to Downland Bedding in their new condition and original packaging within 28 days and we will arrange for a full refund. Please email us at detailing your order number for full details of our returns process.


    Please note that mattresses are made to order and therefore non-returnable and non-refundable, unless there is a manufacturing fault. 

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